Returns & Exchanges
At BioSteel, we stand behind the quality of our hydration and nutrition products. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened items to ensure you find the perfect fuel for your lifestyle.
Initiate the Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the unopened product in its original packaging, ensuring the RMA number is clearly marked on the outside of the box.
Ship the Package
Send the items back to our distribution center using a tracked shipping method to guarantee safe delivery and processing.
Receive Your Refund
Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing