Frequently Asked Questions
Everything you need to know about our premium nutritional products.
What makes BioSteel products different from other sports drinks?
BioSteel focuses on 'clean' hydration, using high-quality ingredients, essential electrolytes, and zero sugar. Our formulas are designed for professional athletes and health-conscious individuals who prioritize transparency and performance.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your products safe for athletes subject to drug testing?
Yes, many of our products are NSF Certified for Sport, ensuring they are free from banned substances and meet the highest standards for quality and safety.
What is your return policy for food and supplement items?
Due to the nature of our products, we can only accept returns on unopened items within 30 days of purchase. If you receive a damaged or incorrect product, please contact our support team immediately for a replacement.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more countries in the near future.
Are BioSteel hydration mixes gluten-free and vegan?
Yes, our Hydration Mixes are gluten-free, vegan-friendly, and keto-friendly, making them suitable for a wide range of dietary preferences.